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Case Management Services

Case Management Services

Siena Francis House seeks to empower individuals experiencing homelessness to navigate their own path to safe and stable housing.  Our organization aims to make shelter stays rare, brief and non-recurring by providing case management and connection to community supports to help guests become as self-sufficient as possible. Case Management is directly related to the Siena Francis House’s mission to welcome and shelter individuals experiencing homelessness and to help them on their own path to stable housing. As such, Case Management’s ultimate goal is to assist homeless guests to become rehoused out in the community as quickly as possible.

Once people fall into the confusing world of homelessness, though, it can be extraordinarily difficult to navigate their way out, on their own. The “cycle of homelessness” begins when hope is lost, and hope is lost all too soon for persons who experience homelessness. The number of homeless individuals seeking emergency services and those using services for the first time are two key indicators for the need for Siena Francis House’s Case Management Services.

Siena Francis House recognizes the value of a "housing first" strategy by creating a housing-focused shelter.  The organization's goal is reducing the length of shelter stays by helping guests access and maintain housing. Shelter staff administer MACCH's coordinated entry assessment to anyone requesting shelter at Siena Francis House. This assessment helps prioritize individuals for the community's available supportive housing options. Working with case managers, guests create individualized plans to address barriers to securing housing.  These housing plans outline goals and action steps necessary to overcome identified barriers. To further assist guests with developing their housing plans, Siena Francis House’s case managers can help them gain access to any of the following services:

·         Local Housing Programs and Housing Readiness Training

·         Rental Assistance, including Section 8 Housing Application Assistance

·         Utility Assistance

·         Employment Resources and Training

·         Financial/Money Management Education

·         Services Targeted to Veterans

·         Domestic Violence Counseling and Support

·         Addiction Treatment and Recovery Referrals

·         Medical, Mental & Dental Healthcare Referrals

·         Pharmacy/Prescriptions & Referrals

·         Educational Enhancement Preparation and Referral

·         Identification Card/Birth Certificate Assistance

·         Legal and Immigration Assistance

·         Application and follow-up assistance with Social Security/Social Security Disability, General Assistance, Unemployment, and other income/benefits

·         Computer Lab Access

Case managers monitor and document progress on housing plans with guests, using data from the Homeless Management Information System (HMIS). This data determines the number and percent of guests exiting the shelter to a positive housing destination. Case Management staff also review indicators such as length of stay and exits to housing to evaluate and modify the program, as needed.

Siena Francis House also uses a satisfaction survey, administered monthly and/or when guests leave the shelter. Topics include safety and security at the shelter, as well as satisfaction with services. Data from these surveys is used at Town Hall meetings to communicate and evaluate the need for program enhancements.

Because of limited housing resources in our community, and the varying needs of individuals, the timeframe for achieving permanent housing varies from guest to guest. As guests progress forward with their housing plans, they can continue to seek case management services throughout their stay in emergency shelter. Case managers can provide more specialized support to guests who need it, helping them formulate their housing plans and housing searches, in order to ultimately help them move into housing out in the community as quickly as possible

© 2021 Siena Francis House